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Will Austin

Senior Software Engineering Director | Engineering & Technology Leader

Knoxville, Tennessee • will@willaustin.net • linkedin.com/in/williamaustin

Executive Summary

Senior engineering leader with 20+ years of experience delivering reporting, analytical data enablement, full-stack engineering, DevOps, and SaaS solutions in healthcare and enterprise environments. Currently leading operational analytics across client, claims, provider, and regulatory/compliance domains with deep expertise in clinical informatics, commercial Rx, and HEDIS quality measures—including driving digital measures for interoperability to maintain NCQA compliance. Known for building high-performing teams and driving modern delivery capabilities across AI, automation, large-scale data, APIs, and infrastructure enablement.

Core Competencies

Clinical Informatics & HEDIS Quality Measures
Commercial Rx / Pharmacy Benefit Analytics
Operational Analytics (Client, Claims, Provider)
Regulatory & Compliance Reporting
Engineering Leadership & Org Building
AI Enablement & Automation Strategy
DevOps / Delivery Acceleration & SDLC Modernization
API Platforms, Batch + Streaming Data Processing
Data Enablement, BI/Analytics, Data Warehousing
Cloud Architecture & Infrastructure Automation

Professional Experience

Sr. Software Engineering Director Dec 2022 – Present
Evernorth Health Services
  • Lead organization delivering innovative reporting, analytical data enablement, full-stack engineering, DevOps, and SaaS solutions for healthcare
  • Run operational analytics spanning client, claims, provider, and regulatory/compliance domains
  • Lead commercial Rx teams and HEDIS quality reporting—including driving digital measures for interoperability to maintain NCQA compliance
  • Drive modernization for enterprise delivery: unified intake, AI-assisted requirements capture, and prioritization/value methodology
  • Sponsor agentic workflow enablement integrating Agent Core with GitOps and cost governance concepts
Software Engineering Director Dec 2020 – Dec 2022
Cigna Healthcare
Directed software engineering teams focused on analytics and reporting platforms. Built scalable data solutions supporting healthcare operations.
Software Engineering Senior Manager Apr 2019 – Dec 2020
Cigna Healthcare
Led engineering teams delivering critical analytics and reporting solutions. Established DevOps practices and modern development methodologies.
Director of Data and Analytics Integration Mar 2018 – Apr 2019
Discovery Inc
Led integration of data and analytics platforms following Scripps Networks acquisition. Enabled advanced reporting and BI for global media operations.
Director of Data Applications Jan 2015 – Mar 2018
Scripps Networks Interactive
Directed development of data applications for HGTV, Food Network, Travel Channel, and 85+ lifestyle media brands.
Database Marketing Director Mar 2012 – Dec 2014
Scripps Networks Interactive
Managed database marketing initiatives leveraging analytics to drive audience engagement and growth.
Director / Manager of Business Intelligence Apr 2007 – Mar 2012
The E.W. Scripps Company
Oversaw BI and analytics functions. Pioneered web analytics adoption across newspaper digital properties.
Business Intelligence and Analytics Analyst Apr 2004 – Mar 2007
Edfinancial Services
Developed automated reporting solutions for student loan portfolio management and regulatory compliance.
Sales and Marketing Manager May 2000 – Mar 2004
AT&T
Managed sales and marketing initiatives in telecommunications. Built foundation in data-driven decision making.

Technical Skills

HEDIS Measures Clinical Informatics NCQA Compliance Pharmacy/Rx Analytics Claims Analytics Microsoft SQL Server Python ETL Tools REST APIs AWS Docker Kubernetes Terraform CI/CD Data Warehousing HIPAA Compliance

Education

B.S., Business Administration (Management) — Haslam College of Business, University of Tennessee
2000

Certifications

Microsoft Certified Systems Engineer (MCSE) Microsoft Office User Specialist (MOUS) Transformative Leadership - EQ-i 2.0 The Leadership Circle - LCP 360